Terms of Use

Introduction

These terms govern your use of the Cleanse Breeze website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website or services.

These terms should be read alongside our Privacy Policy, GDPR information, and Cookies Policy, which explain how we handle your personal information.

About Us

This website is operated by Cleanse Breeze, a fitness training provider registered in the United Kingdom. Our business address is Unit 7, Riverside Business Park, 42 Wellington Road, Bristol BS8 2UB, United Kingdom.

You can contact us at [email protected].

Website Use

Acceptable Use

You may use our website for lawful purposes related to learning about and engaging with our fitness services. When using the website, you agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website, servers, or connected networks
• Introduce viruses, malware, or other malicious code
• Attempt to interfere with the proper functioning of the website
• Use automated systems or software to extract data from the website without permission
• Reproduce, duplicate, or copy material from the website for commercial purposes without authorisation
• Misrepresent your identity or affiliation with any person or organisation

Availability

While we strive to ensure our website is available continuously, we cannot guarantee uninterrupted access. The website may be unavailable during maintenance periods, due to technical issues, or for other reasons beyond our control.

We reserve the right to suspend, withdraw, or modify any aspect of the website without notice. We will not be liable if the website is unavailable for any period.

Intellectual Property

Our Content

All content on this website, including text, graphics, logos, images, and software, is owned by or licensed to Cleanse Breeze and is protected by copyright, trademark, and other intellectual property laws.

You may view and print pages from the website for your personal, non-commercial use, provided you do not modify any content and retain all copyright and proprietary notices.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use our content without express written permission.

Trademarks

The Cleanse Breeze name and logo are trademarks. You may not use these marks without prior written consent. Other trademarks appearing on the website are property of their respective owners.

Service Terms

Booking and Cancellation

When you book services with us, you enter into a contract subject to these terms and any additional terms discussed during your initial consultation.

Cancellations must be made at least 24 hours before your scheduled session. Late cancellations or failures to attend will result in the session being deducted from your package without refund. We understand that genuine emergencies occur and will consider these on a case-by-case basis.

We reserve the right to cancel sessions due to trainer illness, facility issues, or other circumstances beyond our control. In such cases, we'll notify you as soon as possible and reschedule your session.

Payment Terms

Payment is required at the time of booking for single sessions or package purchases. We accept payment by major credit and debit cards through our secure payment processor.

Package purchases are valid for six months from the date of purchase. Unused sessions expire after this period without refund or extension, except in exceptional circumstances that we may consider at our discretion.

Prices are subject to change. Changes will not affect packages already purchased but will apply to future purchases.

Refund Policy

Single session bookings are non-refundable once payment is processed, though you may reschedule with appropriate notice.

For session packages, refunds may be provided for unused sessions within 14 days of purchase if no sessions have been used. After this cooling-off period or once sessions have been used, packages become non-refundable.

We may exercise discretion in exceptional circumstances, such as relocation or medical conditions preventing continued training.

Health and Safety

Medical Disclosure

You are required to disclose any relevant medical conditions, injuries, or health concerns before beginning training. Failure to disclose pertinent health information could result in injury and may void our liability.

You must inform us immediately of any changes to your health status that occur during your time as a client.

Medical Clearance

We may require written medical clearance from your GP before commencing training if you have certain health conditions or recent injuries. We reserve the right to refuse service until clearance is provided.

Assumption of Risk

Physical training carries inherent risks. While we take all reasonable precautions to ensure your safety, you acknowledge that participating in fitness activities involves risk of injury.

You participate in training at your own risk and agree that Cleanse Breeze and its staff are not liable for injuries resulting from your participation, except where such injury results from our negligence or breach of statutory duty.

Insurance

We maintain appropriate professional indemnity and public liability insurance. Copies of insurance certificates are available on request.

Facility Rules

When attending our facility, you agree to:

• Follow all safety instructions and facility rules
• Use equipment properly and only under supervision when required
• Wear appropriate clothing and footwear
• Respect other clients and maintain a supportive atmosphere
• Report any equipment damage or safety concerns immediately
• Not attend if you have contagious illness

We reserve the right to refuse access to anyone who breaches facility rules, behaves inappropriately, or compromises the safety or comfort of others.

Limitation of Liability

Website Use

Our website and its content are provided on an "as is" basis. We make no warranties or representations about the accuracy or completeness of website content.

We are not liable for any loss or damage arising from your use of the website, including but not limited to direct loss, loss of business, loss of data, or indirect or consequential loss.

This limitation does not apply to liability that cannot be excluded by law, such as liability for death or personal injury caused by negligence.

External Links

Our website may contain links to external websites. These links are provided for your convenience and we have no control over the content of linked sites. We are not responsible for the content of external sites or any loss or damage arising from their use.

Service Delivery

While we strive to deliver high-quality training services, we cannot guarantee specific results. Individual outcomes depend on numerous factors including consistency, effort, genetics, and lifestyle factors outside our control.

We are not liable for failure to achieve specific fitness goals, except where such failure results from our breach of contract or negligence in service delivery.

Your Responsibilities

As a client, you are responsible for:

• Providing accurate health and contact information
• Attending scheduled sessions or providing appropriate notice of cancellation
• Following programme guidelines and safety instructions
• Communicating any concerns or difficulties promptly
• Making payment for services as agreed
• Respecting our trainers and other clients
• Maintaining confidentiality of any business information you become aware of

Confidentiality

We maintain confidentiality regarding your personal and health information as outlined in our Privacy Policy. Similarly, you agree to maintain confidentiality regarding any proprietary information about our training methods or business operations that you become aware of.

Termination

Your Right to Terminate

You may discontinue services at any time. Any unused sessions in valid packages will be handled according to our refund policy outlined above.

Our Right to Terminate

We reserve the right to terminate our relationship with you if:

• You breach these terms
• You behave inappropriately towards staff or other clients
• You fail to disclose relevant health information
• You fail to make payments as agreed
• We determine that we cannot safely or effectively provide services to you

In cases of termination due to your breach, no refund will be provided for unused sessions.

Photography and Testimonials

We may occasionally photograph or film at our facility for promotional purposes. We will always seek explicit consent before using any images or videos featuring identifiable individuals.

If you provide a testimonial or review, you grant us permission to use it in our marketing materials. You may request removal at any time.

Complaints

If you're unhappy with any aspect of our service, please contact us at [email protected]. We take complaints seriously and will investigate thoroughly and respond within 14 days.

We will attempt to resolve any disputes amicably. If resolution cannot be reached, disputes may be subject to mediation before legal proceedings are considered.

Data Protection

Our collection and use of personal information is governed by our Privacy Policy and GDPR documentation. By using our services, you consent to such processing as outlined in those documents.

Changes to These Terms

We may revise these terms periodically to reflect changes in our services or legal requirements. Changes will be posted on this page with an updated "last updated" date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised terms. If you disagree with changes, you should discontinue use of our services.

For significant changes affecting existing clients, we will provide direct notification via email.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court, that provision will be limited or eliminated to the minimum extent necessary while the remainder of the terms will continue in full force.

Entire Agreement

These terms, together with our Privacy Policy and any additional terms agreed during your consultation, constitute the entire agreement between you and Cleanse Breeze regarding use of our website and services.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Age Restrictions

Our services are primarily designed for adults aged 18 and over. We may work with individuals aged 16-17 with appropriate parental or guardian consent and involvement.

Use of our website by individuals under 18 should be supervised by a parent or guardian.

Force Majeure

We are not liable for failure to perform our obligations if such failure is caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, equipment failures, or other force majeure events.

In such circumstances, we will attempt to provide alternative arrangements or reschedule services where possible.

Contact Information

Questions about these terms should be directed to:

Cleanse Breeze
Unit 7, Riverside Business Park
42 Wellington Road
Bristol BS8 2UB
United Kingdom
Email: [email protected]